Support
The support pages
If you need a little help to get going with the eBuddy Mobile Messenger, you can find it here.
I cannot download! I cannot connect!
Frequently Answered Questions
Answers related to General
- I have a suggestion for improvement
- Is eBuddy Lite Messenger free?
- Is eBuddy free?
- Which devices are supported?
- Data usage eBuddy.
- Which chat networks are supported?
- If I use eBuddy Mobile messenger, will I get a huge phone-bill?
- Do I have to download anything?
I have a suggestion for improvement
Answers related to Downloading
- How can I enter get.ebuddy.com in my mobile browser?
- How do I know if my mobile phone is supported?
- I chose the alternative download method, but I did not get the text message (sms) containing the download link.
- I received the text message with the download link, what to do now?
- I click on the download link, but nothing happens. I cannot connect.
Answers related to Installing
- I get a message saying eBuddy Mobile Messenger is not trusted. What is the risk?
- Should I install eBuddy Mobile Messenger in the phone memory or on my memory card?
- Where can I find the eBuddy Mobile Messenger after I have installed it?
- I get a message saying "Memory Full".
Answers related to Launching
- After launching the eBuddy Mobile Messenger, filling out my details and clicking on ‘sign in’, it asks me to go online several times. Why is this?
- After launching the eBuddy Mobile Messenger, filling out my details and clicking on ‘sign in’, I cannot connect. What’s wrong?
- I get a permission error message like "You are not authorized to access file system, check Java Application permission settings"
- I get an "Allowed to use network" question every few seconds.
Answers related to Using eBuddy
- How do I add buddies to my buddylist?
- Can I chat with different networks at the same time?
- How can I view the profile of a contact?
- How can I know the status of an online contact?
- How do I navigate between one conversation and the other?
- How can I start a conversation with multiple contacts?
- How will I know if I've been logged out of a Network?
- What happens if I get an incoming call?
- Can I keep eBuddy on all the time?
- Why can I not set all types of statuses?
Answers related to Troubleshooting
- I don't hear a sound when receiving a new message.
- My phone doesn't vibrate when I receive a new message.
- My phone doesn't vibrate at all.
- How to set your Java settings on a Nokia, models: 6021 6230 6230i 5140 3220 3155 3155i 5140i 6020 6030 6060 6070 6101 6102 6111 6170 6260 7260 7270 7360 6822 6235 8800 8801
- How to set your Java settings on a Sony Ericsson, models: K600 K750i K800i W800 W810i Z520
- How to set your Java settings on a Samsung, models: D500, D600, D900
- How to set your Java settings on a Samsung, models: E530 E720 E620
- How to set your Java settings on a Motorola, model: any RAZR
- How to set your Java settings on an LG, model: KG800
General
I have a suggestion for improvement
Thanks! Since this is a beta version, we are really looking forward to your ideas on how to improve it. Click here to write your review.
Is eBuddy Lite Messenger free?
eBuddy Lite Messenger is free. But your mobile operator may charge you for using mobile internet. Check your price-plan to see what you pay per MB of data usage.
Is eBuddy free?
eBuddy Mobile Messenger is free. But your mobile operator may charge you for using mobile internet. Check your price-plan to see what you pay per MB of data usage.
Which devices are supported?
You can use eBuddy Lite Messenger on the following devices:
- Any mobile phone with a browser
- Sony PSP
- iPhone and iPod Touch
- Blackberry
- Nintendo Wii and DS
- Sony Playstation 3
Data usage eBuddy.
It really depends on how actively you are chatting. Here's an indication on what a typical session with eBuddy Messenger could cost you:
20 minutes of intense chatting (about 50 lines): 0.06-0.08 MB
60 minutes online with little activity: 0.03-0.05 MB
This indication is for when your mobile operator supports 'socket connections'. Most mobile operators do so. If your operator doesn't support socket connections, the data usage may be more.
Which chat networks are supported?
The Lite Messenger supports MSN, Yahoo, AIM and GTalk.
If I use eBuddy Mobile messenger, will I get a huge phone-bill?
Since we know that Mobile Internet can still be very expensive in most cases, we have made sure that the data-usage is as low as possible. There are still many mobile operators that charge as much as €5.- ($7.-) per MB. Not really an incentive to start using mobile internet…. Here is an example if you pay € 5 per MB: with the typical data usage this could cost you:
20 minutes of intense chatting (about 50 lines): € 0.30 - € 0.40
60 minutes online with little activity: € 0.15 - €0.25
This can be more if your mobile operator doesn't support 'socket connections'.
Either way: Check your price-plan to see what you pay per MB of data usage!
Do I have to download anything?
No. The Lite Messenger runs in the browser, you do not have to download or install anything.
I have a suggestion for improvement
Thanks! New ideas are always welcome. Please share your suggestions by sending an email to feedback@ebuddy.com.
Downloading
How can I enter get.ebuddy.com in my mobile browser?
This is usually where you can enter a URL:
- Nokia: Menu -> Web -> enter get.ebuddy.com
- Sony Ericsson: Menu -> Internet -> right key -> Go to -> enter address-> enter get.ebuddy.com
- Samsung: Menu -> Browser -> enter address (sometimes http:// or URL) -> enter get.ebuddy.com
- Motorola: Menu -> Webaccess -> go to URL-> enter get.ebuddy.com
- LG: Menu -> Browser -> go to URL -> enter get.ebuddy.com
How do I know if my mobile phone is supported?
The eBuddy Mobile Messenger will work with most phones that don't date back to the old days when phones still had antennas and black and white screens. If your phone is brand new, it might be the case that we have not added it to our database yet.
Here you can check if your phone is supported.
You can also just surf to http://get.ebuddy.com on your mobile phone. This will take you to the downloadpage. If your phone is recognised correctly and supported, you can immediately download the eBuddy Mobile Messenger. Alternatively, you will have to choose your phone brand and type. If your phone is not in the list, we don't support it yet.
Older phones can always use eBuddy Mobile Internet: http://m.ebuddy.com. Less fancy, but very practical.
I chose the alternative download method, but I did not get the text message (sms) containing the download link.
Make sure that you entered the correct country and phone number. Leave out the 0 (zero) that your phone number starts with. If you still do not receive the text message, let us know.
Alternatively, point your mobile browser to http://get.ebuddy.com to reach the download page.
I received the text message with the download link, what to do now?
The text message contains a link to download the eBuddy Mobile Messenger. Scroll down to the link to highlight it, then click on it or select Options->Open. Your phone's web browser will then load the mobile web page from which you will be able to download the eBuddy Mobile Messenger.
I click on the download link, but nothing happens. I cannot connect.
Check if you can use mobile internet: surf to eBuddy.com with the mobile phone browser. If this is not possible, your mobile internet settings are not correct. Click here for settings. You can also receive the correct internet connection settings for free from the following phone manufacturers:
Some phones do not support the download link and will only work if you type the URL http://get.ebuddy.com in your mobile browser and choose 'No success? Click here'.
If you cannot access the internet with your phone, even with the correct settings, contact your telecom service provider. Sometimes they need to activate it for you.Installing
I get a message saying eBuddy Mobile Messenger is not trusted. What is the risk?
The security dialog comes up whenever you try to install an application on your cell phone and means that the certificates used by eBuddy are not consistent with the certificates in your phone. It is in no way a security risk to your mobile.
Should I install eBuddy Mobile Messenger in the phone memory or on my memory card?
Some mobile phones let you choose to install applications on either the phone memory or an external memory card. It doesn’t matter which one you choose.
Where can I find the eBuddy Mobile Messenger after I have installed it?
This is very different per phone. You will find the eBuddy Mobile Messenger in one of the following locations: My Own, Applications, Installed, Games or Java applications.
I get a message saying "Memory Full".
If your memory is full, clear some space by erasing an application. Once there is sufficient space, try downloading eBuddy again.
Launching
After launching the eBuddy Mobile Messenger, filling out my details and clicking on ‘sign in’, it asks me to go online several times. Why is this?
The best way to connect to the mobile internet is via a 'socket connection'. This is what the eBuddy Mobile Messenger tries first. If this fails, it automatically tries to set up a HTTP connection, which is less fast, but is still very good.
After launching the eBuddy Mobile Messenger, filling out my details and clicking on ‘sign in’, I cannot connect. What’s wrong?
- Make sure that you allow the application to go online, even if it asks you several times.
- Apart from mobile internet settings, your phone may need separate JAVA settings. These are the same as the mobile internet settings but sometimes need to be entered separately. Click here for more instructions or check your phone manual on how to do this.
- Unfortunately, there are mobile operators that do not believe in open mobile internet and shut down any other traffic than their own mobile portal. This is something we cannot influence.
I get a permission error message like "You are not authorized to access file system, check Java Application permission settings"
As a default security, some mobile phones do not allow JAVA clients (like the eBuddy Mobile Messenger) to access the internet at all. You can allow access; it is usually in the JAVA- Games-, or Application settings menu. It is best to check your phone manual on how to do this. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only".
I get an "Allowed to use network" question every few seconds.
The eBuddy Mobile Messenger needs to check the internet regularly. Mobile phones ask for permission when an application enters the internet. You can disable this warning so that it only asks permission when you start it up. It is usually in the JAVA- Games-, or Application settings menu. It is best to check your phone manual on how to do this. On Nokia phones go into the application settings, sometimes called "Application Manager" and set network access to "ask first time only".
Using eBuddy
How do I add buddies to my buddylist?
In the buddylist screen, select the network where you want to add a buddy, press Options and select Add buddy.
Can I chat with different networks at the same time?
Yes. You can log in with MSN, Yahoo and AIM and chat with contacts from each of the networks
How can I view the profile of a contact?
Select the contact from your buddylist, press Options and select View profile.
How can I know the status of an online contact?
The eBuddy – icon in front of the contact indicates the status
How do I navigate between one conversation and the other?
Each conversation is visible in a tab at the top of your screen. With the left and right buttons on your phone you can navigate between conversations.
How can I start a conversation with multiple contacts?
Select one of the contacts from your buddylist and press Chat. Send a message to start the conversation. Now press Conf. and Select one or more contacts that you want to add to this conversation and press Invite.
This will open the group conversation in a separate tab. If you have multiple conversations open, you might not see the new tab opening so make sure you scroll to the rightmost tab.
How will I know if I've been logged out of a Network?
In the buddylist screen, the network icon is grey and a red icon with a white X is displayed.
What happens if I get an incoming call?
Phone calls take precedence over eBuddy. If you are on eBuddy and a phone call comes through, your eBuddy session will be put on hold and you can continue with eBuddy after the call.
Can I keep eBuddy on all the time?
Yes. You will still receive all calls and text messages and eBuddy is designed to use minimal internet traffic from your operator.
Why can I not set all types of statuses?
Because you now can login to multiple networks, you can choose a status that can be displayed to all your buddies in each of the different networks.
Troubleshooting
I don't hear a sound when receiving a new message.
Make sure that sound is on, both in de eBuddy Mobile Messenger (on the main settings-page) and on your phone.
In some phones, you may need to need to allow sounds for Java applications in the Java settings menu.
My phone doesn't vibrate when I receive a new message.
That's correct. The phone only vibrates when you receive a Buzz.
My phone doesn't vibrate at all.
There are many phones that will not allow vibration from an external application. Most Nokia phones do not support vibration, even though it will vibrate when you get an incoming call. If your Motorola does not vibrate, go to the Java Settings and activate 'Global Buzzing'
How to set your Java settings on a Nokia, models: 6021 6230 6230i 5140 3220 3155 3155i 5140i 6020 6030 6060 6070 6101 6102 6111 6170 6260 7260 7270 7360 6822 6235 8800 8801
- Go to the menu Settings;
- Choose Configuration settings;
- Choose Personal configuration settings;
- Choose options > Add new;
- Scroll down and choose Access point;
- Choose Access point settings;
- Leave Data bearer on 'Packet data';
- Choose Bearer settings;
- Make sure that the Packet data access point, username and password equal to the mobile internet settings (for your operator settings, check the Internet Settings Wizard here);
- Go far back to the menu Configuration settings;
- Choose Preferred access point;
- Activate the newly created access point;
- Now eBuddy Mobile Messenger should be able to connect to the internet.
How to set your Java settings on a Sony Ericsson, models: K600 K750i K800i W800 W810i Z520
- Go to the Settings menu;
- Go to the tab Connectivity;
- Choose Settings for Java (alternatively: first go to Internet settings);
- Select the profile belonging to your mobile operator (for your operator settings, check the Internet Settings Wizard here);
- Now eBuddy Mobile Messenger should be able to connect to the internet.
How to set your Java settings on a Samsung, models: D500, D600, D900
- Go to the Applications menu;
- Choose Java world;
- Under options, choose network settings;
- Fill in the correct settings for your operator (for your operator settings, check the Internet Settings Wizard here);
- Save those settings;
- Now eBuddy Mobile Messenger should be able to connect to the internet.
How to set your Java settings on a Samsung, models: E530 E720 E620
- Go to the Applications menu;
- Choose Java world;
- Choose Settings;
- Select the right profile;
- Under Options, choose Edit;
- Choose Advanced settings at the bottom;
- See if the settings are like the settings for your operator (for your operator settings, check the Internet Settings Wizard here);
- Save those settings;
- Now eBuddy Mobile Messenger should be able to connect to the internet.
How to set your Java settings on a Motorola, model: any RAZR
- Go to the menu WebAccess;
- Choose Web Sessions;
- Select the right profile for your operator;
- If necessary, change the profile by making a copy (options > Copy Entry);
- Edit the newly made profile by selecting it and choosing Edit;
- Change the GPRS APN, User Name and Password at the bottom to the settings for your operator (for your operator settings, check the Internet Settings Wizard here);;
- Now eBuddy Mobile Messenger should be able to connect to the internet.
How to set your Java settings on an LG, model: KG800
- Go to My Stuff
- Select Games & Apps
- Select Profiles
- Select an empty Profile (for instance Profile1)
- Select Settings
- Select Bearer and then GPRS
- Select GPRS Settings and insert the APN, User ID and Password that your Network has provided (for your operator settings, check the Internet Settings Wizard here);.
- Press Back twice
- Select Activate
- Now eBuddy Mobile Messenger should be able to connect to the internet
